faq

frequently asked questions

  • Q. Why is Hourglass Care Services different?

    We specialize in personalized care, offering caring services such as hydrotherapy, household aid, and transportation to address the needs of a wide range of people.

  • Q. Are your care services Customizable?

    Whether it’s your loved one or you seeking care service, we will consult on a personal basis to design a care service to fit your personal developmental needs and goals.

  • Q. Who is Eligible for Community Nursing Care?

    An individual assessed by government mandated NDIA assessor for my aged care service and individual NDIS number are eligible for community Nursing Care with NDIS registered Hourglass.

  • Q. What is NDIS?

    NDIS (National Disability Insurance Scheme) provides service for individuals under 65 years living with physical, mental or learning disabilities. Individuals over 65 are shifted to my aged care for funding services.

  • Q. What does My NDIS cover?

    NDIS funds cover personal care needs like general hygiene, bed services, financial management, household chores. It also cover the following:

    1. Hearing aids and wheelchairs payments.
    2. social bonding activity.
    3. Transport to family, friends, community and medical care facilities.
    4. Therapies, social, physical and psychological.